FAQs
#1 What do I need to know about canceling or rescheduling my appointment?
CANCELLATION POLICY (as of 3/13/22)
Your appointments and well-being are important to me. Sometimes things occur requiring schedule adjustments, so you must cancel or reschedule your appointment I respectfully request a minimum of 24 hours notice. A 50% cancellation fee will be required for appointments canceled without 24-hours advance notice.
#2 What if I arrive for my appointment and decide I don't want one of the services that I reserved?
**SERVICE REDUCTION POLICY**
If you have a last minute change of heart and choose to cancel a service scheduled with another appointment (e.g. you booked a cut and color, but no longer want a haircut) you may select a service of the same value in lieu of the haircut.
Please know this is simply compensation for my time that cannot be filled on such short notice. Thank you for your understanding. It is my joy to serve you!
#4 Do I need to wash my hair before my appointment?
Yes. t's always a good idea to come to your appointment with freshly washed hair. Please try to wash at least the night before or the morning of your appointment. Several reasons apply:
1. If you are receiving a haircut, a portion of your haircut may be done on dry hair. When there is oil buildup on the hair it may affect the natural flow of the hair and interfere with the final results.
2. We like to see how your hair is styled so that we can get a good idea of how your hair looks and/or how it behaves on a typical day.
IMPORTANT TO NOTE: Our color processes are gentler these days, so if you are receiving a color service and have dry shampoo, root color sprays, or oil build-up on your hair your color may not be able to penetrate, and could affect the grey-coverage and the duration of your color. We cannot be held responsible for the results of your color service if you are not able to comply with these requirements.
You may book an add-on "detox" service so that we may properly prep your hair for beautiful and long-lasting color results.
#3 Illnesses. What is your policy?
WE ARE ASKING ALL VISITORS TO PLEASE ABIDE BY THE FOLLOWING INSTRUCTIONS:
Visitors will not be permitted entry if they:
• Have a temperature exceeding 100.4
• Are experiencing symptoms of a cold or have tested positive for COVID-19, flu, etc.
• Have recently been in close contact with someone who has tested positive for Flu/COVID-19
Visiting parties are limited to a maximum of 2 people. While on company premises, we ask that all visitors:
• Consider refraining from handshakes and hugs if not feeling well.
• Wear face masks - if you are experiencing allergies, sniffles/sneezes but are not “sick” we kindly request that you wear a mask throughout your services.
Thank you for complying with these measures. ~BE WELL~